The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
Author: Kevin Behr; Gene Kim; George Spafford
Manufacturer: Information Technology Process Institute
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IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
Author: Peter Weill
Manufacturer: Harvard Business School Press
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Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design
Author: Ogc
Manufacturer: Stationery Office
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ITIL Service Support and Service Delivery Process Model
Author: Key Skills ILX
Manufacturer: Key Skills ILX
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Foundations of IT Service Management Based on ITIL® V3 (English version)
Author: Inform-IT
Manufacturer: Van Haren Publishing
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Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
Author: Randy A. Steinberg
Manufacturer: Trafford Publishing
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IT Portfolio Management: Unlocking the Business Value of Technology
Author: Bryan Maizlish
Manufacturer: Wiley
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Foundations of IT Service Management: based on ITIL (English version)
Manufacturer: Van Haren Publishing
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Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
Author: Randy A. Steinberg
Manufacturer: Trafford Publishing
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Service Support (It Infrastructure Library Series)
Author: Central Computer & Telecommunications Agency
Manufacturer: Stationery Office
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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Author: Charles T. Betz
Manufacturer: Morgan Kaufmann
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Six Sigma for IT Management
Author: Sven Den Boer (Lead Author)
Manufacturer: Van Haren Publishing
ListPrice: $54.00
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Frameworks for IT Management: An Introduction
Manufacturer: Van Haren
ListPrice: $57.00
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IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures (Harris Kern's Enterprise Computing Institute Series)
Author: Rich Schiesser
Manufacturer: Prentice Hall PTR
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Service Agreements: A Management Guide (Itsm Library)
Author: Robert Benyon
Manufacturer: Van Haren Publishing
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IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern`s Enterprise Computing Institute Series)
Author: Anthony Tardugno
Manufacturer: Prentice Hall PTR
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Foundations of Service Level Management (Other Sams)
Author: Rick Sturm
Manufacturer: Sams
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Defining IT Success through the Service Catalog (Pink Elephant Guides)
Author: Rodrigo Flores
Manufacturer: Van Haren Publishing
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Impacting Business: A Simple Model of IT Management
Author: Reid Shay
Manufacturer: managebright
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Security Management (It Infrastructure Library Series)
Author: Jacques A. Cazemier
Manufacturer: Stationery Office
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IT Governance: A Pocket Guide Based on COBIT
Author: Koen Brand
Manufacturer: Van Haren Publishing
ListPrice: $20.00
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