Harvard Business Review on Customer Relationship Management : C. K. Prahalad
The Demise of the Dollar... and Why It's Great For Your Investments (Demise of the Dollar & Why It's Even Better for Your Investments) Author: Addison Wiggin Manufacturer: Wiley ListPrice: $16.95
Managing Customer Relationships: A Strategic Framework Author: Don Peppers Manufacturer: Wiley ListPrice: $85.00 Offer: $71.67
CRM at the Speed of Light, 3e Author: Paul Greenberg Manufacturer: McGraw-Hill Osborne Media ListPrice: $29.99 Offer: $21.89
Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Author: Frederick Newell Manufacturer: Bloomberg Press ListPrice: $29.95 Offer: $19.77
Customer Relationship Management (Briefcase Books Series) Author: Kristin L. Anderson Manufacturer: McGraw-Hill ListPrice: $14.95 Offer: $11.66
Customer Relationship Management, Second Edition Author: Francis Buttle Manufacturer: Butterworth-Heinemann ListPrice: $52.95 Offer: $47.65
A Practical Guide to CRM Author: Janice Reynolds Manufacturer: CMP Books ListPrice: $42.95 Offer: $32.64
The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability Author: John Freeland Manufacturer: McGraw-Hill ListPrice: $36.95 Offer: $25.83
Harvard Business Review on Marketing Author: Harvard Business School Press Manufacturer: Harvard Business School Press ListPrice: $22.00 Offer: $14.96
Return on Customer: Creating Maximum Value From Your Scarcest Resource Author: Don Peppers Manufacturer: Broadway Business ListPrice: $24.95 Offer: $19.96