 Marketing Metrics: 50+ Metrics Every Executive Should Master Author: Paul W. Farris Manufacturer: Wharton School Publishing ListPrice: $39.99 Offer: $26.39
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 Harvard Business Review on Leadership (Harvard Business Review Paperback Series) Author: Henry Mintzberg Manufacturer: Harvard Business School Press ListPrice: $22.00 Offer: $14.96
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 The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) Author: Jill Dyché Manufacturer: Addison-Wesley Professional ListPrice: $59.99 Offer: $37.79
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 Managing Customer Relationships: A Strategic Framework Author: Don Peppers Manufacturer: Wiley ListPrice: $80.00 Offer: $64.00
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 Harvard Business Review on Effective Communication (Harvard Business Review Paperback Series) Author: Ralph G. Nichols Manufacturer: Harvard Business School Press ListPrice: $22.00 Offer: $14.96
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 Harvard Business Review on Strategies for Growth (Harvard Business Review Paperback Series) Author: Harvard Business Review Manufacturer: Harvard Business School Press ListPrice: $22.00 Offer: $14.96
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 Harvard Business Review on Marketing Author: Harvard Business School Press Manufacturer: Harvard Business School Press ListPrice: $22.00 Offer: $14.96
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 Return on Customer: Creating Maximum Value From Your Scarcest Resource Author: Don Peppers Manufacturer: Doubleday Business ListPrice: $24.95 Offer: $19.96
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 CRM at the Speed of Light, 3e Author: Paul Greenberg Manufacturer: McGraw-Hill Osborne Media ListPrice: $29.99 Offer: $19.79
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 Customer Relationship Management (The Briefcase Book Series) Author: Kristin L. Anderson Manufacturer: McGraw-Hill ListPrice: $14.95 Offer: $11.96
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 The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk Author: Michael Gentle Manufacturer: Kogan Page ListPrice: $39.95 Offer: $29.25
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 A Practical Guide to CRM Author: Janice Reynolds Manufacturer: CMP Books ListPrice: $40.95 Offer: $30.25
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 Managing Customers as Investments: The Strategic Value of Customers in the Long Run Author: Sunil Gupta Manufacturer: Wharton School Publishing ListPrice: $34.99 Offer: $23.09
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 CRM Unplugged: Releasing CRM`s Strategic Value Author: Doug Turk Manufacturer: Wiley ListPrice: $60.00 Offer: $52.10
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 Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Author: Frederick Newell Manufacturer: Bloomberg Press ListPrice: $29.95 Offer: $21.86
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 The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability Author: John Freeland Manufacturer: McGraw-Hill ListPrice: $36.95 Offer: $24.39
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 Customer Relationship Management: Getting It Right! (HP Professional Series) Author: Judith W. Kincaid Manufacturer: Prentice Hall PTR ListPrice: $39.99 Offer: $29.45
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 Harvard Business Review on Negotiation and Conflict Resolution (Harvard Business Review Paperback Series) Author: Harvard Business School Press Manufacturer: Harvard Business School Press ListPrice: $19.95
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 Technology and Customer Service: Profitable Relationship Building (NetEffect Series) (NetEffect Series) Author: Paul R. Timm Manufacturer: Prentice Hall ListPrice: $46.40 Offer: $46.40
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