Customer Relationship Management
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Managing Customer Relationships: A Strategic Framework
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CRM at the Speed of Light, 3e
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The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
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Customer Relationship Management, Second Edition
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Harvard Business Review on Customer Relationship Management
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Handbook of CRM: Achieving Excellence through Customer Management
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Working with Microsoft Dynamics(TM) CRM 3.0
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The Fundamentals of Business-to-Business Sales & Marketing
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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
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Customer Relationship Management (Briefcase Books Series)
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The Complete E-Commerce Book: Design, Build and Maintain a Successful Web-Based Business
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Microsoft CRM 3 For Dummies (For Dummies (Computer/Tech))
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CRM for the Common Man
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mySAP CRM: The Offcial Guidebook to SAP CRM Release 4.0
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Special Edition Using Microsoft CRM
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Microsoft CRM for Dummies
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The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability
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Essentials of CRM: A Guide to Customer Relationship Management (Essentials Series)
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The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk
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CRM Unplugged: Releasing CRM's Strategic Value
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CRM Automation
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