Good to Great: Why Some Companies Make the Leap... and Others Don't
Author: Jim Collins
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Crucial Conversations: Tools for Talking When Stakes are High
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Fish! A Remarkable Way to Boost Morale and Improve Results
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It's Your Ship: Management Techniques from the Best Damn Ship in the Navy
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Winning
Author: Jack Welch
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The Dogs Who Found Me: What I've Learned from Pets Who Were Left Behind
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The 8th Habit: From Effectiveness to Greatness
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Best Friends: The True Story of the World's Most Beloved Animal Sanctuary
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
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Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success
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Pour Your Heart Into It: How Starbucks Built a Company One Cup at a Time
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BE OUR GUEST
Author: Disney Institute
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The Southwest Airlines Way : Using the Power of Relationships to Achieve High Performance
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TRUE PROFESSIONALISM : The Courage to Care About Your People, Your Clients, and Your Career
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The Southwest Airlines Way
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Disposable Dogs: Heartwarming, True Stories of Courage and Compassion
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Love 'Em or Lose 'Em: Getting Good People to Stay (3rd Edition)
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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Author: Frederick F. Reichheld
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One at a Time: A Week in an American Animal Shelter
Author: Diane Leigh
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Management Challenges for the 21st Century
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Second Chances: More Tales of Found Dogs
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Wisdom of the Ages
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Miracle Dog: How Quentin Survived the Gas Chamber to Speak for Animals on Death Row
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Hard Landing: The Epic Contest for Power and Profits That Plunged the Airlines into Chaos
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The Man Who Talks to Dogs: The Story of Randy Grim and His Fight to Save America's Abandoned Dogs
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From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
Author: Gordon Bethune
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Ryanair: How a Small Irish Airline Conquered Europe
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Southwest Passage: The Inside Story of Southwest Airlines' Formative Years
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With a Little Faith
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Flying Off Course Third Edition
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Leadership Courage
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Airline Without A Pilot - Leadership Lessons/Inside Story of Delta's Success, Decline and Bankruptcy
Author: Harry, L. Nolan
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Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits
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Shelter Dogs: Amazing Stories of Adopted Strays
Author: Peg Kehret
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Top 20 - Ages 9-12
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Flying High: How JetBlue Founder and CEO David Neeleman Beats the Competition... Even in the World's Most Turbulent Industry
Author: James Wynbrandt
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Out of Harm's Way
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Guts!: Companies that Blow the Doors off Business-as-usual
Author: Kevin Freiberg
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Flying High: How JetBlue Founder and CEO David Neeleman Beats the Competition... Even in the World's Most Turbulent Industry
Author: James Wynbrandt
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Ryanair: How a Small Irish Airline Conquered Europe
Author: Siobhan Creaton
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Blue Streak: Inside jetBlue, the Upstart that Rocked an Industry
Author: Barbara Peterson
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Airline Marketing and Management
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Ryanair: The Full Story of the Controversial Low-cost Airline
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Blue Streak: Inside jetBlue, the Upstart that Rocked an Industry
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Principles of Service Marketing and Management (2nd Edition)
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No Frills: The Truth Behind the Low Cost Revolution in the Skies
Author: Simon Calder
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Flying for Peanuts: The ABCs of Flying Southwest Airlines
Author: Marty Thompson
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Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines
Author: Loizos Heracleous
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Blue Streak : Inside jetBlue, the Upstart that Rocked an Industry
Author: Barbara Peterson
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EasyJet: The Story of England`s Biggest Low-Cost Airline
Author: Lois Jones
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LUV is in the Air at Southwest Airlines
Author: Bob, Ph.D. Nelson
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No Frills : The Truth Behind the Low Cost Revolution in the Skies
Author: Simon Calder
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No Frills: The Truth Behind the Low Cost Revolution in the Skies
Author: Simon Calder
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