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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
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Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
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IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
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ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course
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Managing IT as a Business: A Survival Guide for CEOs
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Foundations of IT Service Management Based on ITIL® V3 (English version)
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Official Introduction to the Itil Service Lifecycle
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Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design
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Metrics for IT Service Management
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Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
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IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review
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Sarbanes-Oxley IT Compliance Using COBIT and Open Source Tools
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Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners
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ITIL Small Scale-Implementation
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The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management
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Foundations of IT Service Management: based on ITIL (English version)
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IT Services: Costs, Metrics, Benchmarking and Marketing (Harris Kern's Enterprise Computing Institute Series)
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Service Support (It Infrastructure Library Series) (Part 15)
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Foundations of Service Level Management (Other Sams)
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IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures (Harris Kern's Enterprise Computing Institute Series)
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Service Delivery (It Infrastructure Library Series) (Part 17)
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Introduction to Itil
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Service Agreements: A Management Guide (ITSM Library)
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It Service Management Foundations: Itil Study Guide
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Impacting Business: A Simple Model of IT Management
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Security Management (It Infrastructure Library Series) (Part 14)
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IT Service Management: An Introduction
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Itil Service Delivery (It Infrastructure Library)
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