The World Is Flat 3.0: A Brief History of the Twenty-first Century
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The Goal: A Process of Ongoing Improvement
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Leading Change
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Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
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Competing on Analytics: The New Science of Winning
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Enterprise Architecture As Strategy: Creating a Foundation for Business Execution
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The Basics of Process Mapping
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Process Mapping, Process Improvement and Process Management
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Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)
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Competing for the Future
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The Social Life of Information
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Business Process Management, Second Edition: Practical Guidelines to Successful Implementations
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Deming management method
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Reengineering the Corporation: A Manifesto for Business Revolution (Collins Business Essentials)
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Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers
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Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives
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The Agenda: What Every Business Must Do to Dominate the Decade
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Business Process Management: Practical Guidelines to Successful Implementations
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
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Business Process Management (BPM) is a Team Sport: Play it to Win!
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Improving Performance: How to Manage the White Space in the Organization Chart (Jossey Bass Business and Management Series)
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The Reengineering Revolution
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Working Knowledge
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Workflow Modeling: Tools for Process Improvement and Application Development
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The Reengineering Handbook: A Step-by-Step Guide to Business Transformation
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Reengineering Management: Mandate for New Leadership, The
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Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems)
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The Process Edge: Creating Value Where It Counts
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Juran on Leadership for Quality
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Business Process Management: Profiting From Process (Sams White Book)
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Business Process Management (BPM): The Third Wave
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Mission Critical: Realizing the Promise of Enterprise Systems
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Juran on Leadership For Quality
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Software Quality: A Framework for Success in Software Development and Support (ACM Press)
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Deming management method
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Process Mapping: How to Reengineer Your Business Processes
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Rengineering the Corporation: A Manifesto for Business Revolution
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X-Engineering the Corporation: Reinventing Your Business in the Digital Age
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IT Service Management: An Introduction
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The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America...
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The Agenda: What Every Business Must Do to Dominate the Decade
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Beyond Reengineering: How the Process-Centered Organization is Changing Our Work and Our Lives
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Smart Companies, Smart Tools: Transforming Business Processes into Business Assets
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