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Groundswell: Winning in a World Transformed by Social Technologies
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Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
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Managing The Professional Service Firm
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Strategy and the Fat Smoker; Doing What's Obvious But Not Easy
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Hope Is Not a Strategy: The 6 Keys to Winning the Complex Sale
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The Southwest Airlines Way
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Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
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Foodservice Organizations: A Managerial and Systems Approach (6th Edition)
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Forensic DNA Typing, Second Edition: Biology, Technology, and Genetics of STR Markers
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The Casebook of Forensic Detection: How Science Solved 100 of the World's Most Baffling Crimes
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The Service Profit Chain
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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
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Forensic Science Laboratory Manual and Workbook, Revised Edition
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Techniques of Crime Scene Investigation, Seventh Edition
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Marketing Professional Services - Revised
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The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow
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Client at the Core: Marketing and Managing Today's Professional Services Firm
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Product Development for the Service Sector: Lessons from Market Leaders
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Service Breakthroughs: Changing the Rules of the Game
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New Service Development and Innovation in the New Economy
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Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives (Series on Technology Management) (Vol 9)
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Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development
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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation (J-B-UMBS Series)
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Built to Last: Successful Habits of Visionary Companies
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