Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
Manufacturer: Bard Press
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The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
Manufacturer: McGraw-Hill
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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Author: Renee Evenson
Manufacturer: AMACOM
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases)
Author: Robert Bacal
Manufacturer: McGraw-Hill
ListPrice: $9.95
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Branded Customer Service: The New Competitive Edge
Author: Janelle Barlow
Manufacturer: Berrett-Koehler Publishers
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Coaching Knock Your Socks Off Service
Author: Ron Zemke
Manufacturer: AMACOM
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Great Customer Service on the Telephone (Worksmart Series)
Author: Kristin Anderson
Manufacturer: AMACOM
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don`t Feel Like It!...Even When They Don`t Deserve It!
Author: Jeff Gee
Manufacturer: McGraw-Hill
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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation
Author: Lisa Ford
Manufacturer: Adams Media
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Customer Service For Dummies (For Dummies (Business & Personal Finance))
Author: Karen Leland
Manufacturer: For Dummies
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Superior Customer Service: How to Keep Customers Racing Back to Your Business--Time Tested Examples from Leading Companies
Author: Dan Blacharski
Manufacturer: Atlantic Publishing Company
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
Manufacturer: AMACOM
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Customer Service for Dummies
Author: Karen Leland
Manufacturer: For Dummies
ListPrice: $21.99
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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
Author: Jeff Gee
Manufacturer: McGraw-Hill Companies
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Monitoring, Measuring, & Managing Customer Service
Author: Gary S., PhD Goodman
Manufacturer: Jossey-Bass
ListPrice: $40.00
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Breakthrough Customer Service: Best Practices of Leaders in Customer Support
Manufacturer: Wiley
ListPrice: $55.00
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180 Ways To Walk The Customer Service Talk
Author: Eric Harvey
Manufacturer: Walk the Talk Company
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Customer Service 101: Basic Lessons to Be Your Best
Author: Renee Evenson
Manufacturer: Bull`sEye Publishing
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Measuring Customer Service Effectiveness
Author: Sarah Cook
Manufacturer: Gower Publishing Company
ListPrice: $94.95
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