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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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Top 20 - Health Care Delivery
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The Big Book of Customer Service Training Games (Big Book Series)
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Crossing the Quality Chasm: A New Health System for the 21st Century
Author: Committee on Quality of Health Care in America
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101 Answers to Questions Leaders Ask
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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
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Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care (Management Series) (Management Series (Ann Arbor, Mich.).)
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How to Break Bad News: A Guide for Health Care Professionals
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Customer Service for Professionals in Health Care
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Putting Patients First: Designing and Practicing Patient-Centered Care (J-B AHA Press)
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Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).)
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
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Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)
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Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
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Service Savvy Health Care: One Goal at a Time
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Patient-centered Medicine: Transforming the Clinical Method: Transforming the Clinical Method (Patient-Centered Care Series)
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Patient-Centered Medicine: Transforming the Clinical Method
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