 Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition Author: Steve Krug Manufacturer: New Riders Press ListPrice: $40.00 Offer: $26.40
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 Marketing Metrics: 50+ Metrics Every Executive Should Master Author: Paul W. Farris Manufacturer: Wharton School Publishing ListPrice: $39.99 Offer: $26.39
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 The Future of Competition: Co-Creating Unique Value with Customers Author: C. K. Prahalad Manufacturer: Harvard Business School Press ListPrice: $39.95 Offer: $26.37
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 Managing the Customer Experience: Turning customers into advocates (Financial Times Series) Author: Shaun Smith Manufacturer: FT Press ListPrice: $39.99 Offer: $26.39
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 Marketing ROI : The Path to Campaign, Customer, and Corporate Profitability Author: James D. Lenskold Manufacturer: McGraw-Hill ListPrice: $39.95 Offer: $26.37
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 The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series) Author: Jill Dyché Manufacturer: Addison-Wesley Professional ListPrice: $59.99 Offer: $37.79
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 Best Practices in Customer Service Author: Ron Zemke Manufacturer: AMACOM ListPrice: $39.95 Offer: $26.37
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 A Practical Guide to CRM Author: Janice Reynolds Manufacturer: CMP Books ListPrice: $40.95 Offer: $36.85
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 Harvard Business Review on Customer Relationship Management Author: C. K. Prahalad Manufacturer: Harvard Business School Press ListPrice: $19.95 Offer: $13.57
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 Principles of Customer Relationship Management Author: Roger J. Baran Manufacturer: South-Western College Pub ListPrice: $169.95 Offer: $135.96
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 Managing Customer Relationships: A Strategic Framework Author: Don Peppers Manufacturer: Wiley ListPrice: $80.00 Offer: $64.00
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 Brand New Brand Thinking: Brought to Life by 11 Experts Who Do Manufacturer: Kogan Page ListPrice: $35.00 Offer: $27.30
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 Strategic Database Marketing Author: Arthur Middleton Hughes Manufacturer: McGraw-Hill ListPrice: $49.95 Offer: $36.46
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 Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System Author: Michael D. Johnson Manufacturer: Jossey-Bass ListPrice: $36.95 Offer: $24.39
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 CRM at the Speed of Light, 3e Author: Paul Greenberg Manufacturer: McGraw-Hill Osborne Media ListPrice: $29.99 Offer: $19.79
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 Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers Author: Bernd H. Schmitt Manufacturer: Wiley ListPrice: $34.95 Offer: $25.70
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 Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs Author: Terry G. Vavra Manufacturer: ASQ Quality Press ListPrice: $47.25 Offer: $47.25
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 Customer Relationship Management (The Briefcase Book Series) Author: Kristin L. Anderson Manufacturer: McGraw-Hill ListPrice: $14.95 Offer: $11.96
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 Managing Customers as Investments: The Strategic Value of Customers in the Long Run Author: Sunil Gupta Manufacturer: Wharton School Publishing ListPrice: $34.99 Offer: $23.09
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 Handbook of CRM: Achieving Excellence through Customer Management Author: Adrian Payne Manufacturer: Butterworth-Heinemann ListPrice: $50.95 Offer: $40.76
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 Mastering Data Mining: The Art and Science of Customer Relationship Management Author: Michael J. A. Berry Manufacturer: Wiley ListPrice: $75.00 Offer: $64.87
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 Marketing As Strategy: Understanding the CEO's Agenda for Driving Growth and Innovation Author: Nirmalya Kumar Manufacturer: Harvard Business School Press ListPrice: $35.00 Offer: $23.10
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 Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship Author: Frederick Newell Manufacturer: Bloomberg Press ListPrice: $29.95 Offer: $21.86
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 CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work Author: Merlin Stone Manufacturer: Kogan Page ListPrice: $95.00 Offer: $76.00
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 The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability Author: John Freeland Manufacturer: McGraw-Hill ListPrice: $36.95 Offer: $24.39
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 Customer Relationship Management: A Databased Approach Author: V. Kumar Manufacturer: Wiley Offer: $54.10
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 Customer Relationship Management: Getting It Right! (HP Professional Series) Author: Judith W. Kincaid Manufacturer: Prentice Hall PTR ListPrice: $39.99 Offer: $29.45
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 Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition Author: Christian Grönroos Manufacturer: Wiley ListPrice: $70.00
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 Customer Relationship Management: Integrating Marketing Strategy and Information Technology Author: William G. Zikmund Manufacturer: Wiley Offer: $53.75
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 Collaborative Customer Relationship Management: Taking CRM to the Next Level Manufacturer: Springer ListPrice: $89.95 Offer: $71.97
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 Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality Author: Stanley A. Brown Manufacturer: Wiley ListPrice: $44.95 Offer: $34.16
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 Managing Services: Using Technology to Create Value Author: Mark M. Davis Manufacturer: McGraw-Hill Companies ListPrice: $149.10
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 Managing Services: Using Technology to Create Value (McGraw-Hill/Irwin Series, Operations and Decision Sciences) Author: Mark M. Davis Manufacturer: Irwin/McGraw-Hill
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