Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition
Author: Steve Krug
Manufacturer: New Riders Press
ListPrice: $40.00
Offer: $26.40
|
Marketing Metrics: 50+ Metrics Every Executive Should Master
Author: Paul W. Farris
Manufacturer: Wharton School Publishing
ListPrice: $39.99
Offer: $26.39
|
The Future of Competition: Co-Creating Unique Value with Customers
Author: C. K. Prahalad
Manufacturer: Harvard Business School Press
ListPrice: $39.95
Offer: $26.37
|
Managing the Customer Experience: Turning customers into advocates (Financial Times Series)
Author: Shaun Smith
Manufacturer: FT Press
ListPrice: $39.99
Offer: $26.39
|
Marketing ROI : The Path to Campaign, Customer, and Corporate Profitability
Author: James D. Lenskold
Manufacturer: McGraw-Hill
ListPrice: $39.95
Offer: $26.37
|
The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
Author: Jill Dyché
Manufacturer: Addison-Wesley Professional
ListPrice: $59.99
Offer: $37.79
|
Best Practices in Customer Service
Author: Ron Zemke
Manufacturer: AMACOM
ListPrice: $39.95
Offer: $26.37
|
A Practical Guide to CRM
Author: Janice Reynolds
Manufacturer: CMP Books
ListPrice: $40.95
Offer: $36.85
|
Harvard Business Review on Customer Relationship Management
Author: C. K. Prahalad
Manufacturer: Harvard Business School Press
ListPrice: $19.95
Offer: $13.57
|
Principles of Customer Relationship Management
Author: Roger J. Baran
Manufacturer: South-Western College Pub
ListPrice: $169.95
Offer: $135.96
|
Managing Customer Relationships: A Strategic Framework
Author: Don Peppers
Manufacturer: Wiley
ListPrice: $80.00
Offer: $64.00
|
Brand New Brand Thinking: Brought to Life by 11 Experts Who Do
Manufacturer: Kogan Page
ListPrice: $35.00
Offer: $27.30
|
Strategic Database Marketing
Author: Arthur Middleton Hughes
Manufacturer: McGraw-Hill
ListPrice: $49.95
Offer: $36.46
|
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Author: Michael D. Johnson
Manufacturer: Jossey-Bass
ListPrice: $36.95
Offer: $24.39
|
CRM at the Speed of Light, 3e
Author: Paul Greenberg
Manufacturer: McGraw-Hill Osborne Media
ListPrice: $29.99
Offer: $19.79
|
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Author: Bernd H. Schmitt
Manufacturer: Wiley
ListPrice: $34.95
Offer: $25.70
|
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Author: Terry G. Vavra
Manufacturer: ASQ Quality Press
ListPrice: $47.25
Offer: $47.25
|
Customer Relationship Management (The Briefcase Book Series)
Author: Kristin L. Anderson
Manufacturer: McGraw-Hill
ListPrice: $14.95
Offer: $11.96
|
Managing Customers as Investments: The Strategic Value of Customers in the Long Run
Author: Sunil Gupta
Manufacturer: Wharton School Publishing
ListPrice: $34.99
Offer: $23.09
|
Handbook of CRM: Achieving Excellence through Customer Management
Author: Adrian Payne
Manufacturer: Butterworth-Heinemann
ListPrice: $50.95
Offer: $40.76
|
Mastering Data Mining: The Art and Science of Customer Relationship Management
Author: Michael J. A. Berry
Manufacturer: Wiley
ListPrice: $75.00
Offer: $64.87
|
Marketing As Strategy: Understanding the CEO's Agenda for Driving Growth and Innovation
Author: Nirmalya Kumar
Manufacturer: Harvard Business School Press
ListPrice: $35.00
Offer: $23.10
|
Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
Author: Frederick Newell
Manufacturer: Bloomberg Press
ListPrice: $29.95
Offer: $21.86
|
CRM in Financial Services: A Practical Guide to Making Customer Relationship Management Work
Author: Merlin Stone
Manufacturer: Kogan Page
ListPrice: $95.00
Offer: $76.00
|
The Ultimate CRM Handbook : Strategies and Concepts for Building Enduring Customer Loyalty and Profitability
Author: John Freeland
Manufacturer: McGraw-Hill
ListPrice: $36.95
Offer: $24.39
|
Customer Relationship Management: A Databased Approach
Author: V. Kumar
Manufacturer: Wiley
Offer: $54.10
|
Customer Relationship Management: Getting It Right! (HP Professional Series)
Author: Judith W. Kincaid
Manufacturer: Prentice Hall PTR
ListPrice: $39.99
Offer: $29.45
|
Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition
Author: Christian Grönroos
Manufacturer: Wiley
ListPrice: $70.00
|
Customer Relationship Management: Integrating Marketing Strategy and Information Technology
Author: William G. Zikmund
Manufacturer: Wiley
Offer: $53.75
|
Collaborative Customer Relationship Management: Taking CRM to the Next Level
Manufacturer: Springer
ListPrice: $89.95
Offer: $71.97
|
Performance-Driven CRM: How to Make Your Customer Relationship Management Vision a Reality
Author: Stanley A. Brown
Manufacturer: Wiley
ListPrice: $44.95
Offer: $34.16
|
Managing Services: Using Technology to Create Value
Author: Mark M. Davis
Manufacturer: McGraw-Hill Companies
ListPrice: $149.10
|
Managing Services: Using Technology to Create Value (McGraw-Hill/Irwin Series, Operations and Decision Sciences)
Author: Mark M. Davis
Manufacturer: Irwin/McGraw-Hill
|
