Innovate   Innovateurs   Innovators   

Researching Customer Satisfaction & Loyalty: How to Find Out What People Really Think (Market Research in Practice) : Paul Szwarc

 

The Demise of the Dollar... and Why Its Great For Your Investments (Demise of the Dollar & Why Its Even Better for Your Investments)
The Demise of the Dollar... and Why It's Great For Your Investments (Demise of the Dollar & Why It's Even Better for Your Investments)
Author: Addison Wiggin
Manufacturer: Wiley
ListPrice: $16.95




Customers also bought these Products:


Good Night, and Good Luck (Widescreen Edition)
Good Night, and Good Luck (Widescreen Edition)
Actor: David Strathairn
Director: George Clooney
Manufacturer: Warner Home Video
Rating: PG (Parental Guidance Suggested)
ListPrice: $19.98
Offer: $7.99
The Ultimate Question: Driving Good Profits and True Growth
The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
Manufacturer: Harvard Business School Press
ListPrice: $29.95
Offer: $19.77
Handbook of Girls and Womens Psychological Health (Oxford Series in Clinical Psychology)
Handbook of Girls' and Women's Psychological Health (Oxford Series in Clinical Psychology)
Manufacturer: Oxford University Press, USA
ListPrice: $62.95
Offer: $58.54
Search Engine Marketing, Inc.: Driving Search Traffic to Your Company`s Web Site (Ibm Press)
Search Engine Marketing, Inc.: Driving Search Traffic to Your Company`s Web Site (Ibm Press)
Author: Mike Moran
Manufacturer: IBM Press
ListPrice: $49.99
Offer: $34.46
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
Author: Frederick F. Reichheld
Manufacturer: Harvard Business School Press
ListPrice: $17.95
Offer: $12.21
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
Manufacturer: Portfolio Hardcover
ListPrice: $25.95
Offer: $25.95
In Their Time: The Greatest Business Leaders of the Twentieth Century
In Their Time: The Greatest Business Leaders of the Twentieth Century
Author: Anthony J. Mayo
Manufacturer: Harvard Business School Press
ListPrice: $35.00
Offer: $25.55
Satisfaction : How Every Great Company Listens to the Voice of the Customer
Satisfaction : How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
ListPrice: $25.95
Employee Research: How to Increase Employee Involvement Through Consultation (Market Research in Practice)
Employee Research: How to Increase Employee Involvement Through Consultation (Market Research in Practice)
Author: Peter Goudge
Manufacturer: Kogan Page
ListPrice: $39.95
Offer: $31.56
Handbook of Adolescent Behavioral Problems: Evidence-Based Approaches to Prevention and Treatment
Handbook of Adolescent Behavioral Problems: Evidence-Based Approaches to Prevention and Treatment
Manufacturer: Springer
ListPrice: $104.00
Offer: $74.91
Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research (Market Research in Practice)
Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research (Market Research in Practice)
Author: Ian Brace
Manufacturer: Kogan Page
ListPrice: $39.95
Offer: $26.37
The Moral Consequences of Economic Growth
The Moral Consequences of Economic Growth
Author: Benjamin M. Friedman
Manufacturer: Knopf
ListPrice: $35.00
Offer: $23.10
Business For Beginners, US Edition: From Research And Business Plans To Money, Marketing, And The Law
Business For Beginners, US Edition: From Research And Business Plans To Money, Marketing, And The Law
Author: Frances McGuckin
Manufacturer: Sourcebooks, Inc.
ListPrice: $16.95
Offer: $12.71
Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research with CDROM (Market Research in Practice Series)
Questionnaire Design: How to Plan, Structure and Write Survey Material for Effective Market Research with CDROM (Market Research in Practice Series)
Author: Ian Brace
Manufacturer: Kogan Page
ListPrice: $39.95
Offer: $33.96
One Billion Customers: Lessons from the Front Lines of Doing Business in China (Wall Street Journal Book)
One Billion Customers: Lessons from the Front Lines of Doing Business in China (Wall Street Journal Book)
Author: James McGregor
Manufacturer: Free Press
ListPrice: $28.00
Offer: $18.48
Shortchanged: Life and Debt in the Fringe Economy (Bk Currents)
Shortchanged: Life and Debt in the Fringe Economy (Bk Currents)
Author: Howard Karger
Manufacturer: Berrett-Koehler Publishers
ListPrice: $24.95
Offer: $16.47
Customer Loyalty: How to Earn It, How to Keep It
Customer Loyalty: How to Earn It, How to Keep It
Author: Jill Griffin
Manufacturer: Jossey-Bass
ListPrice: $22.95
Offer: $15.61
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
Manufacturer: Portfolio Trade
ListPrice: $14.95
Offer: $10.17
Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer (Market Research in Practice Series)
Consumer Insight: How to Use Data and Market Research to Get Closer to Your Customer (Market Research in Practice Series)
Manufacturer: Kogan Page
ListPrice: $39.95
Offer: $26.37
The Chicago Guide to Writing about Numbers (Chicago Guides to Writing, Editing, and Publishing)
The Chicago Guide to Writing about Numbers (Chicago Guides to Writing, Editing, and Publishing)
Author: Jane E. Miller
Manufacturer: University Of Chicago Press
ListPrice: $17.00
Offer: $14.75
The Market For Virtue: The Potential And Limits Of Corporate Social Responsibility
The Market For Virtue: The Potential And Limits Of Corporate Social Responsibility
Author: David Vogel
Manufacturer: Brookings Institution Press
ListPrice: $28.95
Offer: $28.95
The 86 Percent Solution: How to Succeed in the Biggest Market Opportunity of the 21st Century
The 86 Percent Solution: How to Succeed in the Biggest Market Opportunity of the 21st Century
Author: Vijay Mahajan
Manufacturer: Wharton School Publishing
ListPrice: $30.99
Offer: $22.62
Guide to Customer Surveys
Guide to Customer Surveys
Author: Trevor M. Spunt
Manufacturer: Customer Service Group
ListPrice: $59.95
Offer: $59.95
Customer Surveying: A Guidebook for Service Managers
Customer Surveying: A Guidebook for Service Managers
Author: Frederick C. Van Bennekom
Manufacturer: Customer Service Press
ListPrice: $44.95
Offer: $44.95
Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work
Loyalty Myths: Hyped Strategies That Will Put You Out of Businessand Proven Tactics That Really Work
Author: Timothy L. Keiningham
Manufacturer: Wiley
ListPrice: $24.95
Offer: $19.96
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations
Author: Derek R. Allen
Manufacturer: ASQ Quality Press
ListPrice: $66.00
Offer: $66.00
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Author: Michael D. Johnson
Manufacturer: Jossey-Bass
ListPrice: $38.95
Offer: $30.21
NAFTA Revisited: Achievements and  Challenges (Institute for International Economics)
NAFTA Revisited: Achievements and Challenges (Institute for International Economics)
Author: Gary Clyde Hufbauer; Jeffrey J. Schott
Manufacturer: Institute for International Economics
ListPrice: $27.95
Offer: $25.15
Linking Customer and Employee Satisfaction to the Bottom Line
Linking Customer and Employee Satisfaction to the Bottom Line
Author: Derek R. Allen
Manufacturer: ASQ Quality Press
ListPrice: $60.00
Offer: $60.00
Analysis of Customer Satisfaction Data
Analysis of Customer Satisfaction Data
Author: Derek R. Allen
Manufacturer: Amer Society for Quality
ListPrice: $66.00
Offer: $64.68
The United States as a Debtor Nation: Risks and Policy Reform
The United States as a Debtor Nation: Risks and Policy Reform
Author: William R. Cline
Manufacturer: Institute for International Economics
ListPrice: $26.95
Offer: $26.95
Business to Business Market Research: Understanding and Measuring Business Markets (Market Research in Practice)
Business to Business Market Research: Understanding and Measuring Business Markets (Market Research in Practice)
Author: Ruth McNeil
Manufacturer: Kogan Page
ListPrice: $37.50
Offer: $28.50
Cashing In With Content: How Innovative Marketers Use Digital Information to Turn Browsers into Buyers
Cashing In With Content: How Innovative Marketers Use Digital Information to Turn Browsers into Buyers
Author: David Meerman Scott
Manufacturer: Information Today, Inc.
ListPrice: $24.95
Offer: $16.47
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs
Author: Terry G. Vavra
Manufacturer: ASQ Quality Press
ListPrice: $50.00
Offer: $36.75
Leadership Development in Balance: Made/Born
Leadership Development in Balance: Made/Born
Author: Bruce J. Avolio
Manufacturer: Lawrence Erlbaum
ListPrice: $37.50
Offer: $37.50
Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods, Second Edition
Author: Bob E. Hayes
Manufacturer: ASQ Quality Press
ListPrice: $44.10
Latino Culture: A Dynamic Force In The Changing American Workplace
Latino Culture: A Dynamic Force In The Changing American Workplace
Author: Nilda Chong
Manufacturer: Intercultural Press
ListPrice: $27.95
Offer: $20.40
Art Law Conversations: A Surprisingly Readable Guide for Visual Artists
Art Law Conversations: A Surprisingly Readable Guide for Visual Artists
Author: Elizabeth T. Russell
Manufacturer: Ruly Press
ListPrice: $16.95
Offer: $16.95
Whats Black About It? Insights to Increase Your Share of a Changing African-American Market
What's Black About It? Insights to Increase Your Share of a Changing African-American Market
Author: Pepper Miller
Manufacturer: Paramount Market Publishing, Inc.
ListPrice: $39.95
Offer: $39.95
Switching to Renewable Power: A Framework for the 21st Century
Switching to Renewable Power: A Framework for the 21st Century
Manufacturer: Earthscan
ListPrice: $99.95
Offer: $99.95
Born Gay: The Psychobiology of Sex Orientation
Born Gay: The Psychobiology of Sex Orientation
Author: Glenn Wilson
Manufacturer: Peter Owen Publishers
ListPrice: $32.95
The Real Cost of Capital: A Business Field Guide to Better Financial Decisions (Financial Times Series)
The Real Cost of Capital: A Business Field Guide to Better Financial Decisions (Financial Times Series)
Author: Tim Ogier
Manufacturer: FT Press
ListPrice: $49.99
Offer: $49.99
Featuring Females: Feminist Analyses Of Media (Psychology of Women)
Featuring Females: Feminist Analyses Of Media (Psychology of Women)
Manufacturer: American Psychological Association (APA)
ListPrice: $69.95
Offer: $48.97
Hispanic Marketing & Public Relations: Understanding And Targeting Americas Largest Minority
Hispanic Marketing & Public Relations: Understanding And Targeting America's Largest Minority
Manufacturer: Poyeen Pub.
ListPrice: $49.95
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Author: Chris Denove
Manufacturer: Portfolio Trade
ListPrice: $14.95
Offer: $5.08
Measuring and Managing Customer Satisfaction: Going for the Gold
Measuring and Managing Customer Satisfaction: Going for the Gold
Author: Sheila Kessler
Manufacturer: ASQ Quality Press
ListPrice: $36.75
Offer: $36.75
Sexual Orientation And Mental Health: Examining Identity And Development in Lesbian, Gay, And Bisexual People (Contemporary Perspectives on Lesbian, Gay, and Bisexual Psychology)
Sexual Orientation And Mental Health: Examining Identity And Development in Lesbian, Gay, And Bisexual People (Contemporary Perspectives on Lesbian, Gay, and Bisexual Psychology)
Manufacturer: American Psychological Association (APA)
ListPrice: $49.95
Offer: $34.19
Evaluating Public Relations: A Best Practice Guide to Public Relations Planning, Research & Evaluation
Evaluating Public Relations: A Best Practice Guide to Public Relations Planning, Research & Evaluation
Author: Tom Watson
Manufacturer: Kogan Page
ListPrice: $35.00
Offer: $26.60
Globalisation, Industrial Restructuring and Labour Standards: Where India Meets the Global
Globalisation, Industrial Restructuring and Labour Standards: Where India Meets the Global
Author: Debdas Banerjee
Manufacturer: Sage Publications
ListPrice: $33.95
Offer: $33.95
Historical Dictionary of United States-China Relations (Historical Dictionaries of U.S. Diplomacy)
Historical Dictionary of United States-China Relations (Historical Dictionaries of U.S. Diplomacy)
Author: Robert Sutter
Manufacturer: The Scarecrow Press, Inc.
ListPrice: $67.00
Offer: $53.90
Handbook of Customer Satisfaction And Loyalty Measurement
Handbook of Customer Satisfaction And Loyalty Measurement
Author: Nigel Hill
Manufacturer: Gower Technical Press
ListPrice: $160.00
Offer: $160.00
The Marketing Research Guide
The Marketing Research Guide
Author: Robert E Stevens
Manufacturer: Routledge
ListPrice: $100.00
Offer: $100.00
Handbook of Customer Satisfaction and Loyalty Measurement
Handbook of Customer Satisfaction and Loyalty Measurement
Author: Nigel Hill
Manufacturer: Gower Publishing Company
ListPrice: $159.95
Offer: $159.95
When Economies Change Hands: A Survey Of Entrepreneurship In The Emerging Markets Of Europe From The Balkans to the Baltic States
When Economies Change Hands: A Survey Of Entrepreneurship In The Emerging Markets Of Europe From The Balkans to the Baltic States
Author: Leo Paul Dana
Manufacturer: Routledge
ListPrice: $49.95
Offer: $32.97


Products from United States  Products from United Kingdom

Add to Favorites





Secure Checkout