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Managing Customer Relationships: A Strategic Framework
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CRM at the Speed of Light, 3e
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Return on Customer: Creating Maximum Value From Your Scarcest Resource
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The CRM Handbook: A Business Guide to Customer Relationship Management (Addison-Wesley Information Technology Series)
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Customer Relationship Management, Second Edition
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Harvard Business Review on Customer Relationship Management
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Handbook of CRM: Achieving Excellence through Customer Management
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Working with Microsoft Dynamics(TM) CRM 3.0
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Implementing CRM: From Technology to Knowledge (John Wiley Series in Information Systems)
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Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
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Microsoft CRM 3 For Dummies (For Dummies (Computer/Tech))
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Microsoft CRM for Dummies
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Customer Relationship Management: Getting It Right! (HP Professional Series)
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