Good to Great: Why Some Companies Make the Leap... and Others Don't
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The 7 Habits of Highly Effective People
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The One Minute Manager
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
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People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
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Working with Emotional Intelligence
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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
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Coping with Difficult People: The Proven-Effective Battle Plan That Has Helped Millions Deal with the Troublemakers in Their Lives at Home and at Work
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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)
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The Labor Relations Process
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Since Strangling Isn't An Option... Dealing with Difficult People -- Common Problems and Uncommon Solutions
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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
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201 Ways to Deal With Difficult People (Quick-Tip Survival Guides)
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Toxic Coworkers: How to Deal with Dysfunctional People on the Job
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Current Psychotherapies (with InfoTrac )
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A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
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How to Work with Just About Anyone: A 3-Step Solution for Getting Difficult People to Change
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The How to Easily Handle Difficult People Handbook: Everything Problem-People Don't Want You to Know
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How to Deal With Difficult People (Thorsons Business)
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Winning with Difficult People (Barron's Business Success Guides)
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Interpersonal Skills in Organizations
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Dealing With Difficult People (Mighty Manager)
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Jerks at Work, Revised Edition
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How to Easily Handle Difficult People Handbook (Successful Living)
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Fundamentals of Library Supervision (Ala Fundamentals Series)
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The HR Book: Human Resources Management for Business (Self-Counsel Business Series)
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Crisp: Quality Interviewing, Third Edition: A Step-by-Step Action Plan for Success (The Fifty-Minute Series)
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The ABCs of Collaborative Change: The Manager's Guide to Library Renewal
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What Do I Say When...": A Guidebook for Getting Your Way With People on the Job
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