 Good to Great: Why Some Companies Make the Leap... and Others Don't Author: Jim Collins Manufacturer: Collins Business ListPrice: $29.99 Offer: $17.99
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 How to Win Friends & Influence People Author: Dale Carnegie Manufacturer: Pocket ListPrice: $15.00 Offer: $10.20
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 The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It Author: Michael E. Gerber Manufacturer: HarperCollins ListPrice: $16.95 Offer: $11.53
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 The Goal: A Process of Ongoing Improvement Author: Eliyahu M. Goldratt Manufacturer: North River Press ListPrice: $24.95 Offer: $16.47
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 The One Minute Manager Author: Kenneth H. Blanchard Manufacturer: William Morrow ListPrice: $21.95 Offer: $14.93
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 The Toyota Way Author: Jeffrey Liker Manufacturer: McGraw-Hill ListPrice: $27.95 Offer: $18.45
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 It's Your Ship: Management Techniques from the Best Damn Ship in the Navy Author: Michael Abrashoff Manufacturer: Business Plus ListPrice: $24.95 Offer: $16.47
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 Raving Fans: A Revolutionary Approach To Customer Service Author: Kenneth H. Blanchard Manufacturer: William Morrow ListPrice: $22.95 Offer: $15.61
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 Little Red Book of Selling: 12.5 Principles of Sales Greatness Author: Jeffrey Gitomer Manufacturer: Bard Press ListPrice: $19.95 Offer: $13.57
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 Winning Author: Jack Welch Manufacturer: Collins Business ListPrice: $27.95 Offer: $18.45
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 Gung Ho! Turn On the People in Any Organization Author: Ken Blanchard Manufacturer: William Morrow ListPrice: $19.95 Offer: $13.57
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 The Ultimate Question: Driving Good Profits and True Growth Author: Fred Reichheld Manufacturer: Harvard Business School Press ListPrice: $29.95 Offer: $19.77
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 Selling the Invisible: A Field Guide to Modern Marketing Author: Harry Beckwith Manufacturer: Business Plus ListPrice: $22.95 Offer: $15.61
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 Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results Author: Jack Mitchell Manufacturer: Hyperion ListPrice: $19.95 Offer: $13.57
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 Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition Author: Harvey Mackay Manufacturer: Ballantine Books ListPrice: $14.95
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 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know Author: Jeffrey Gitomer Manufacturer: Bard Press ListPrice: $30.00 Offer: $19.80
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 Certain to Win Author: Chet Richards Manufacturer: Xlibris Corporation ListPrice: $20.99 Offer: $18.89
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 The Sales Bible: The Ultimate Sales Resource, Revised Edition Author: Jeffrey Gitomer Manufacturer: Wiley ListPrice: $19.95 Offer: $13.57
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 The Big Book of Customer Service Training Games (Big Book Series) Author: Peggy Carlaw Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
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 Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations Author: Alan G Robinson Manufacturer: Berrett-Koehler Publishers ListPrice: $16.95 Offer: $11.53
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 Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors Author: Jaynie L. Smith Manufacturer: Doubleday Business ListPrice: $19.95 Offer: $13.57
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 The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change Author: Stephen R. Covey Manufacturer: Free Press ListPrice: $15.95
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 How to Win Customers and Keep Them for Life, Revised Edition Author: Michael LeBoeuf Manufacturer: Berkley Trade ListPrice: $14.00 Offer: $11.20
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 Moments of Truth Author: Jan Carlzon Manufacturer: Collins Business ListPrice: $13.00 Offer: $10.40
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 Loyalty Rules: How Today's Leaders Build Lasting Relationships Author: Frederick F. Reichheld Manufacturer: Harvard Business School Press ListPrice: $18.95 Offer: $12.89
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 Interactive Services Marketing Author: Raymond P. Fisk Manufacturer: South-Western College Pub ListPrice: $131.95 Offer: $131.95
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 Clued In: How to Keep Customers Coming Back Again and Again Author: Lewis Carbone Manufacturer: FT Press ListPrice: $34.99 Offer: $23.09
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 Positively Outrageous Service Author: T. Scott Gross Manufacturer: Business Plus ListPrice: $14.95
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 Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life Author: T. Scott Gross Manufacturer: Kaplan Business ListPrice: $18.95 Offer: $12.89
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 You Will Be Satisfied Author: Bob Tasca Manufacturer: Collins ListPrice: $15.95
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 Managing for Excellence: The Guide to Developing High Performance in Contemporary Organizations (Wiley Management Classic) Author: David L. Bradford Manufacturer: Wiley ListPrice: $29.95 Offer: $26.95
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 Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Author: Performance Research Associates Manufacturer: AMACOM ListPrice: $18.95
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 Interpersonal Skills in Organizations Author: Suzanne de Janasz Manufacturer: McGraw-Hill/Irwin Offer: $93.37
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 The Sales Manager`s Handbook: Getting the Results You Want Author: Joseph C. Ellers Manufacturer: Alexander Books ListPrice: $22.95 Offer: $22.95
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 Moments of Truth Author: Jan Carlzon ListPrice: $13.00
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 Customer Service: Building Successful Skills for the Twenty-First Century Author: Robert W Lucas Manufacturer: Career Education Offer: $57.37
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 Why Service Stinks...and Exactly What to Do About It! Author: T. Scott Gross Manufacturer: Kaplan Business ListPrice: $18.95 Offer: $18.95
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 Outrageous!: Unforgettable Service...Guilt-Free Selling Author: T. Scott Gross Manufacturer: AMACOM ListPrice: $19.95
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 The Sales Manager`s Handbook: Getting the Results You Want Author: Joseph C. Ellers Manufacturer: Authorhouse ListPrice: $22.95 Offer: $22.95
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 The Service Consultant: Working in an Automotive Facility Author: Ronald A Garner Manufacturer: Delmar Cengage Learning ListPrice: $77.95 Offer: $63.48
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 Managing Automotive Businesses: Strategic Planning, Personnel and Finances Author: Ronald A Garner Manufacturer: Delmar Cengage Learning ListPrice: $72.95 Offer: $59.23
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 Behind the Bottom Line: Powering Business Life with Spiritual Wisdom Author: Stephen R. Graves Manufacturer: Jossey-Bass ListPrice: $19.95 Offer: $15.56
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The Digital Paper Trail: In Real Estate Transactions : Forms, Letters, Clauses and E-Mails (Risk Reduction) (Risk Reduction) Author: Oliver E. Frascona; Katherine E. Reece Manufacturer: Real Law Books ListPrice: $79.95 Offer: $74.09
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The World`s Most Powerful Leadership Principle How to Become a Servant Leader Author: James C. Hunter Manufacturer: WaterBrook Press
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