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How to Win Friends & Influence People
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The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
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The Goal: A Process of Ongoing Improvement
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The One Minute Manager
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The Toyota Way
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It's Your Ship: Management Techniques from the Best Damn Ship in the Navy
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Raving Fans: A Revolutionary Approach To Customer Service
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Little Red Book of Selling: 12.5 Principles of Sales Greatness
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Winning
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Gung Ho! Turn On the People in Any Organization
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The Ultimate Question: Driving Good Profits and True Growth
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Selling the Invisible: A Field Guide to Modern Marketing
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
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Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
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Certain to Win
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The Sales Bible: The Ultimate Sales Resource, Revised Edition
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The Big Book of Customer Service Training Games (Big Book Series)
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Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations
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Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors
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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
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How to Win Customers and Keep Them for Life, Revised Edition
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Moments of Truth
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Loyalty Rules: How Today's Leaders Build Lasting Relationships
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Interactive Services Marketing
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Clued In: How to Keep Customers Coming Back Again and Again
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Positively Outrageous Service
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Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life
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You Will Be Satisfied
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Managing for Excellence: The Guide to Developing High Performance in Contemporary Organizations (Wiley Management Classic)
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Interpersonal Skills in Organizations
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The Sales Manager`s Handbook: Getting the Results You Want
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Moments of Truth
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Customer Service: Building Successful Skills for the Twenty-First Century
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Why Service Stinks...and Exactly What to Do About It!
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Outrageous!: Unforgettable Service...Guilt-Free Selling
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The Sales Manager`s Handbook: Getting the Results You Want
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The Service Consultant: Working in an Automotive Facility
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Managing Automotive Businesses: Strategic Planning, Personnel and Finances
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Behind the Bottom Line: Powering Business Life with Spiritual Wisdom
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The Digital Paper Trail: In Real Estate Transactions : Forms, Letters, Clauses and E-Mails (Risk Reduction) (Risk Reduction)
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The World`s Most Powerful Leadership Principle How to Become a Servant Leader
Author: James C. Hunter
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