Complaint Management: The Heart of CRM : Bernd Stauss
The Demise of the Dollar... and Why It's Great For Your Investments (Demise of the Dollar & Why It's Even Better for Your Investments) Author: Addison Wiggin Manufacturer: Wiley ListPrice: $16.95
Customers also bought these products:
A Complaint Is a Gift Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $19.95 Offer: $13.57
Branded Customer Service: The New Competitive Edge Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $19.95 Offer: $13.57
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $20.95 Offer: $14.25
The Big Book of Customer Service Training Games (Big Book Series) Author: Peggy Carlaw Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
Emotional Value: Creating Strong Bonds with Your Customers Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $27.95 Offer: $21.24
Customer Service Training 101: Quick and Easy Techniques That Get Great Results Author: Renee Evenson Manufacturer: AMACOM ListPrice: $21.95 Offer: $14.93
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) Author: Robert Bacal Manufacturer: McGraw-Hill ListPrice: $9.95 Offer: $9.95
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know Author: Jeffrey Gitomer Manufacturer: Bard Press ListPrice: $30.00 Offer: $19.80
Performance Dashboards: Measuring, Monitoring, and Managing Your Business Author: Wayne W. Eckerson Manufacturer: Wiley ListPrice: $49.95 Offer: $31.47
