Complaint Management: The Heart of CRM : Bernd Stauss
The Demise of the Dollar... and Why It's Great For Your Investments (Demise of the Dollar & Why It's Even Better for Your Investments) Author: Addison Wiggin Manufacturer: Wiley ListPrice: $16.95
Customers also bought these products:
A Complaint Is a Gift Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $19.95 Offer: $17.95
Branded Customer Service: The New Competitive Edge Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $19.95 Offer: $13.57
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $19.95 Offer: $13.57
The Big Book of Customer Service Training Games (Big Book Series) Author: Peggy Carlaw Manufacturer: McGraw-Hill ListPrice: $24.95 Offer: $16.47
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases) Author: Robert Bacal Manufacturer: McGraw-Hill ListPrice: $9.95 Offer: $9.95
Customer Service Training 101: Quick and Easy Techniques That Get Great Results Author: Renee Evenson Manufacturer: AMACOM ListPrice: $21.95 Offer: $14.93
Made to Stick: Why Some Ideas Survive and Others Die Author: Chip Heath Manufacturer: Random House ListPrice: $25.00 Offer: $16.50
Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) Author: Ron Zemke Manufacturer: AMACOM ListPrice: $17.95 Offer: $12.21
Emotional Value: Creating Strong Bonds with Your Customers Author: Janelle Barlow Manufacturer: Berrett-Koehler Publishers ListPrice: $27.95 Offer: $18.45
