Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
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A Guide to the Project Management Body of Knowledge, Third Edition (PMBOK Guides)
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Information Dashboard Design: The Effective Visual Communication of Data
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Key Performance Indicators: Developing, Implementing,and Using Winning KPIs
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Essentials of Supply Chain Management, 2nd Edition
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The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)
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Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean
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Hard Facts, Dangerous Half-Truths And Total Nonsense: Profiting From Evidence-Based Management
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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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Seeing What's Next: Using Theories of Innovation to Predict Industry Change
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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
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Supply Chain Management (3rd Edition)
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IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
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Performance Dashboards: Measuring, Monitoring, and Managing Your Business
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Balanced Scorecards & Operational Dashboards with Microsoft Excel
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Services Marketing (6th Edition) (Prentice-Hall Series in Marketing)
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Strategic Marketing Problems: Cases and Comments (11th Edition)
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Harvard Business Review on Supply Chain Management (Harvard Business Review Paperback Series)
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Service Management: Operations, Strategy, Information Technology w/Student CD
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Managerial Economics & Business Strategy + Data Disk
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The Black Book of Outsourcing: How to Manage the Changes, Challenges, and Opportunities
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Business Process Management, Second Edition: Practical Guidelines to Successful Implementations
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Fundamentals of Corporate Finance + Standard & Poor's Educational Version of Market Insight
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Business Statistics: First Course and Student CD (4th Edition)
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Ethics and the Conduct of Business (5th Edition)
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Performance Dashboards and Analysis for Value Creation (Wiley Finance)
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Metrics for IT Service Management
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Service Management: Operations, Strategy, Information Technology with Student CD
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Dealing with Darwin: How Great Companies Innovate at Every Phase of Their Evolution
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The Service Profit Chain
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Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
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Personal Development for Life and Work
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Service Management and Marketing: Customer Management in Service Competition
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Service Management w/ Student CD-Rom
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Essentials of Supply Chain Management
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Six Sigma for Transactions and Service (Six Sigma Operational Methods)
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Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series)
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Business Process Management (BPM): The Third Wave
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Foundations of Service Level Management (Other Sams)
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Service Management and Operations (2nd Edition)
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On Great Service: A Framework for Action
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Successful Service Operations Management (with Microsoft Project 2003, 120 Day Version, CD-ROM, and InfoTrac )
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Service Management: Operations, Strategy, and Information Technology
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Competitive Strategy Dynamics
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Study Guide to accompany Fundamentals of Corporate Finance
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Service Science, Management and Engineering: Education for the 21st Century (Service Science: Research and Innovations in the Service Economy)
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Modern Corporate Finance: A Multidisciplinary Approach to Value Creation
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Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition
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Service Management : Strategy and Leadership in Service Business, 3rd Edition
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Service Management (Irwin/Mcgraw-Hill Series in Operations and Decision Sciences.)
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