IT Governance: How Top Performers Manage IT Decision Rights for Superior Results
Author: Peter Weill
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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
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Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
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ITIL Service Support and Service Delivery Process Model
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The New CIO Leader: Setting the Agenda and Delivering Results
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Metrics for IT Service Management
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Managing IT as a Business: A Survival Guide for CEOs
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Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
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CIO Wisdom: Best Practices from Silicon Valley (Harris Kern's Enterprise Computing Institute Series)
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IT Systems Management: Designing, Implementing, and Managing World-Class Infrastructures (Harris Kern's Enterprise Computing Institute Series)
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Service Support (It Infrastructure Library Series) (Part 15)
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The Visible Ops Handbook: Starting ITIL in 4 Practical Steps
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Integrating Service Level Agreements: Optimizing Your OSS for SLA Delivery
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From Business Strategy to IT Action: Right Decisions for a Better Bottom Line
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Effective Measurement and Management of IT Costs and Benefits, Second Edition (Computer Weekly Professional Series)
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CIO Survival Guide: The Roles and Responsibilities of the Chief Information Officer
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IT Doesn't Matter-Business Processes Do: A Critical Analysis of Nicholas Carr's I.T. Article in the Harvard Business Review
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Foundations of Service Level Management (Other Sams)
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IT Automation: The Quest for Lights Out (Harris Kern's Enterprise Computing Institute Series)
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IT Service Management: An Introduction
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High Availability: Design, Techniques and Processes (Harris Kern`s Enterprise Computing Institute Series)
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IT Problem Management (Harris Kern's Enterprise Computing Institute Series)
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Impacting Business: A Simple Model of IT Management
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IT Organization: Building A Worldclass Infrastructure (Harris Kern's Enterprise Computing Institute Series)
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IT Production Services (Harris Kern's Enterprise Computing Institute Series)
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Building the New Enterprise: People Processes and Technologies
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