Key Performance Indicators: Developing, Implementing,and Using Winning KPIs
Author: David Parmenter
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Process Mapping, Process Improvement and Process Management
Author: Dan Madison
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The Basics of Process Mapping
Author: Robert Damelio
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Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)
Author: Paul Harmon
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Business Process Management, Second Edition: Practical Guidelines to Successful Implementations
Author: John Jeston
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Workflow Modeling: Tools for Process Improvement and Application Development, 2nd Edition
Author: Alec Sharp
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Flowcharts: Plain & Simple: Learning & Application Guide
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Business Process Management: Practical Guidelines to Successful Implementations
Author: John Jeston
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Mapping Work Processes
Author: Dianne Galloway
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Business Process Management with a Business Rules Approach: Implementing The Service Oriented Architecture
Author: Tom Debevoise
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Business Process Mapping: Improving Customer Satisfaction
Author: J. Mike Jacka
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Business Process Change: A Manager's Guide to Improving, Redesigning, and Automating Processes (The Morgan Kaufmann Series in Data Management Systems)
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Workflow Modeling: Tools for Process Improvement and Application Development
Author: Alec Sharp
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Business Process Improvement Toolbox, Second Edition
Author: Andersen
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Business Process Management: Profiting From Process (Sams White Book)
Author: Roger Burlton
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Business Process Management (BPM): The Third Wave
Author: Howard Smith
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Author: H. Harrington
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Process Mapping: How to Reengineer Your Business Processes
Author: V. Daniel Hunt
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Business Process Improvement Toolbox
Author: Bjorn Andersen
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Total Improvement Management: The Next Generation in Performance Improvement
Author: H. Harrington
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